Shipping & Delivery:
Shipping costs are charged at the standard rate, based on weight. We charge the least amount of shipping possible whilst also covering our costs. Shipping costs by weight:
0kg-500g = $6.95
501g-2kg = $7.95
2.01kg-5kg = $9.95
5.01kg+ = $11.95
Other shipping details:
Shipping is free for orders over $50.
We may require a signature on delivery.
We include free insurance for all orders and will replace orders which have been damaged or lost.
Orders are picked, packed and dispatched on Monday, Wednesday and Friday at our warehouse in Whalan, NSW.
Orders must be placed before 12pm to ensure they're included.
Delivery times vary depending on location but we expect most orders to reach you within 3-10 working days.
We do not currently offer international shipping but we are working on a solution for this.
We do have a sister site in the UK which covers this region - theecoshop-uk.com.
Delivery Terms & Conditions:
Please advise us immediately at firstname.lastname@example.org should an order be lost, damaged or incorrect.
We may send a replacement item, but this is at our discretion.
We will not be held liable for loss or damage arising from items lost, damaged or stolen after delivery has taken place.
Delivery timeframes and costs are advisory only, and we will not be held accountable for alternative outcomes.
Any broken or faulty items will be replaced if we are notified within 7 days of receipt.
Please email us a photograph and full description at email@example.com to order a replacement.
If you are unhappy with your purchase, you may return an unopened, completely undamaged product within 30 days of purchase to receive a full refund. Please contact us at firstname.lastname@example.org to arrange this.
Currently, The Eco Shop is not registered for GST as we are a relatively new business and have not yet met the threshold. Therefore, our customers will not pay GST either and will pay the retail price of the product only.
The Eco Shop customers will also not pay for tax on shipping costs.
What Do We Do With Your Information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
With your permission, we may send you emails about our store, new products and other updates.
Quality of Products & Information: