You are entitled to a full refund under the following circumstances:
- You may request a full refund for broken or faulty items as long as we are notified within 7 days of receipt of goods.
- Please email us a photograph and full description at email@example.com to order your refund or replacement.
- You may request a full refund for items you simply wish to return as long as the goods are unopened, completely undamaged and returned to The Eco Shop within 30 days of purchasing.
- Upon receipt of your unopened, undamaged product, The Eco Shop will issue a full refund minus postage costs.
- The Eco Shop are not liable for return postage costs.
- Please contact us at firstname.lastname@example.org to arrange your refund.